We want to make sure you love our products, and quality is guaranteed.  For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at kandisophxo-shop@support.fourthwall.com. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. Most items are started within twenty-four hours of purchasing.

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the piece or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, error clearly displayed. As all items are handmade, every piece is quality tested and inspected before being shipped out.

Please email us with these details at kandisophxo-shop@support.fourthwall.com

Refunds Policies

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, & Apple pay.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.